We know you’re eager to hear our soothing voices and singing talent. But, at the moment, we only offer support via email, Facebook Messenger and Twitter DMs. This is because we rely on a back and forth communication with our laboratories in France and Germany.
Besides, don't forget our customer support is the communication bridge between you and the many departments that keep our engines running. This includes the lab technicians, our developers, our product manager, our marketing team and even the couriers representative. We have a lot of people to contact before we first reply to you, so time management is very important.
Also, what do you think it's best? Waiting fifteen minutes on the line, listening to an off-time elevator music loop or have your issue resolved in two or three email replies? Not a tough choice!
Best of all, with written support, we can offer to assist you around the clock and in different time zones! Talk about caring for you :)